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ACS Logistics Co – Privacy Policy

Introduction

ACS Logistics Co is an online freight forwarding platform designed for business use. We are committed to protecting the confidentiality of information shared with us and do not collect personal information unrelated to business use. This Privacy Policy explains how we collect, use, and disclose data relating to visitors of our website and users of our services, including those who access our services via mobile devices or mobile websites.

A. Collection of Information

We only collect data essential for account security and to deliver quality services.

Information collected may include but is not limited to:

  • Username, address, phone number, fax number, email address, and user preferences ("Registration Information").
  • Bank account details, billing and delivery addresses, credit/debit card details, and check tracking information used during transactions ("Account Information").
  • User and activity data related to transactions and service usage, including pricing and delivery details.
  • Contact information gathered during trade exhibitions, conferences, and similar events ("Event Information").
  • Browsing behavior such as IP address, browser type, operating system, visited pages, session duration, and purchasing patterns ("Browsing Information").

These categories of data—Registration Information, Account Information, Event Information, Activity Information, and Browsing Information—are collectively referred to as "Business Data." Where this data identifies an individual, it is considered "Personal Data."

We may request certain mandatory information (clearly marked during collection) to:

  • Confirm your identity and eligibility as an ACS Logistics Co user.
  • Provide access to our services.
    Users who do not supply required information may not be able to register or use some features.

B. Use of Personal Data

When you provide us with personal data, you consent to its collection, use, and storage for the following purposes:

  • Verify your identity and eligibility.
  • Process user registrations and manage login access.
  • Deliver customer support and respond to inquiries, feedback, or disputes.
  • Conduct data analysis to improve content, functionality, and user experience.
  • Fulfill legal obligations or address claims and legal proceedings.

C. Right to Access/Correct Personal Data

You have the right to review and update the personal information we hold. To do so, please submit a written request to our office in Cairo, Egypt:

ACS Logistics Co

Directly on the Autostrad Road,

Next to B Auto Showroom, Sheraton, Cairo

D. Cookies

We use cookies to enhance your interaction with our platform. A cookie is a small file stored on your computer that enables us to recognize repeat visits and store user preferences.

We use cookies to:

  • Save login credentials for quicker access.
  • Analyze site usage for performance improvements.
  • Personalize marketing and advertising.
  • Track promotional activity participation.
  • Support our partners with order tracking and user insights.

Users can adjust their browser settings to manage cookie behavior. Disabling cookies may affect site performance or require you to re-enter data more frequently.

E. Minors

ACS Logistics Co does not knowingly collect data from individuals under 18. Our services are not directed toward minors. If personal information is collected from a minor without parental consent, the guardian may contact our Legal Department to request its deletion.

F. Security Measures

We implement industry-standard security protocols to safeguard your data. Registered users are advised to keep their login credentials confidential. ACS Logistics Co will never request your password via phone or email.

To enhance security:

  • Avoid saving login credentials on public or shared devices.
  • Always log out and close your browser after use.

While we take reasonable measures to protect your data, internet-based data transmission is not entirely secure. Any information shared with us is at your own risk.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our website and take effect immediately. The most recent version governs how we handle your data.

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